Shipping policy

Shipping Policy

Effective Date: January 2025
Company: Radiam Inc.
Website: Radiam.com

Radiam Inc. is committed to ensuring your jewelry arrives safely, securely, and promptly. Due to the high value and custom nature of our pieces, we follow strict shipping procedures to protect every shipment.

1. Shipping Availability

Radiam Inc. currently ships within the United States only.

  • Free Shipping is provided on all orders within the United States.

  • International shipping is not available at this time.

  • We do not ship to countries outside the United States.

We reserve the right to update our shipping availability in the future.

2. Order Processing Time

  • In-stock items are typically processed within 1–3 business days after payment confirmation.

  • Custom, made-to-order, or modified pieces may require 2–6 weeks for production before shipping.

  • Estate jewelry orders are processed within 1–5 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

Business days are Monday through Friday, excluding holidays.

3. Shipping Method and Delivery

All orders are shipped using secure and insured shipping carriers such as:

  • FedEx

  • UPS

  • USPS

  • Brinks (for high-value shipments, when applicable)

Estimated delivery time after shipment:

  • 2–5 business days

Delivery times are estimates and may vary depending on your location and carrier conditions.

4. Insurance and Security

All jewelry shipments are:

  • Fully insured

  • Securely packaged

  • Shipped with signature confirmation

For security purposes, an adult signature may be required upon delivery.

Radiam Inc. is responsible for your order until it is delivered and signed for.

5. Shipping Address Requirements

Customers must provide accurate and complete shipping information.

For security reasons:

  • We may contact you to verify your information before shipping

  • We may refuse shipment to PO Boxes for high-value items

  • Orders may only be shipped to verified addresses

Radiam Inc. is not responsible for delays or losses caused by incorrect shipping information.

6. Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor your delivery.

7. Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us promptly.

We will work with the shipping carrier to resolve the issue.

Radiam Inc. is not responsible for packages marked as delivered but lost or stolen after delivery confirmation.

8. Contact Information

If you have questions regarding shipping, please contact us:

Radiam Inc.
Downtown Los Angeles, California
United States

Email: sales@radiam.com
Website: Radiam.com